Togetherwork · 7 hours ago

Product Leader (Remote- US Based)

Austin, TX

Full-time

Remote

Director/Executive

$140K/yr - $170K/yr

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Responsibilities

Achieve retention goals and increase ARR through proactive client engagement and renewal strategies.

Address primary retention challenges by evolving self-service capabilities, addressing customer feedback, and reducing churn.

Collaborate with account management to develop processes that elevate customer success and reduce dependency on high-touch service models.

Define and communicate the product vision, prioritizing features aligned with market demands and customer needs, particularly self-service options.

Partner with cross-functional leaders in Operations, Development, and Account Management to ensure consistent product improvements and client satisfaction.

Lead the team towards a customer success-oriented culture, emphasizing proactive support and a solution-driven approach.

Drive accountability within the team, fostering performance, growth, and engagement while considering opportunities to upskill or restructure the team as needed.

Oversee the P&L for the product line, managing budgets responsibly and aligning spending with growth goals.

Identify and pursue revenue growth opportunities within the nonprofit sector, balancing mission-driven goals with financial objectives.

Work closely with the Chief Product Officer (CPO) and executive stakeholders (CFO, CTO, VP of Customer Success) to align product and customer success strategies.

Leverage tools such as PowerBI, Monday.com, and Zendesk to monitor KPIs and drive data-informed decisions.

Achieve annual client retention and ARR targets.

Successfully partner with cross-functional teams to implement a sustainable client support model.

Drive cultural transformation within the team, creating a customer-centric and performance-driven environment.

Lead efforts to improve product self-service capabilities, reducing the reliance on high-touch support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceClient relationship managementP&L managementStrategic problem-solvingFinancial acumenMission-driven experienceProduct development knowledgeExceptional communication