Allied Universal · 1 day ago

Enterprise Account Client Services Technology Manager

United States

Full-time

Remote

Mid, Senior Level

$68K/yr - $75K/yr

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Cyber SecurityInformation Technology

Actively Hiring

No H1B

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Responsibilities

Drive the implementation and compliance of HELIAUS® during the contractual rollout phase in 2024

Serve as the first point of contact for HELIAUS® support for client sites, coordinating with branch resources as necessary

Lead initiatives to promote the regular and effective use of the HELIAUS® platform across all client sites

Continuously review HELIAUS® analytics and data to identify any non-compliance issues with system usage at any client site and design and implement improvements as necessary

Regularly produce training materials for end users of HELIAUS® and other technical systems used at client sites

Drive Mercury adoption, compliance, messaging, and other needs

Collaborate closely with portfolio leadership on projects requiring reporting via a technology platform or product

Sufficiently present project plans, scopes of work, development schedules, work products, outstanding work orders, subcontractor utilization, and present/identify foreign-owned products

Keep abreast of new technology deployments and lead adoption at high profile customer sites

Stay informed in the industry, identify technologies that may present a benefit to the security programs at client facilities

Qualification

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DoD security clearanceTraining experienceMicrosoft Office proficiencyPrior law enforcement experienceMilitary experienceDoD Defense Contractor experience

Required

High school diploma or equivalent

Must possess, or be able to obtain, a Department of Defense (DoD) security clearance

Due to the nature of our client’s business and contractual requirements, must be a U.S. Citizen or be classified as a U.S. Person

Work experience involving training related efforts and goals

Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

Professional, articulate, and able to use independent judgment and discretion

Outstanding oral and written communication skills

Ability to successfully interact at all levels of the organization, including with clients