200+ applicants

Company

Pinterest · 4 hours ago

Technical Advertiser Operations Specialist

United States

Contract

Remote

Mid, Senior Level

$50/hr - $70/hr

5+ years exp

Maximize your interview chances

InternetSocial Bookmarking

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Pinterest

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage technical support issues on a daily basis: verify issues, isolate and diagnose the problems and resolve the issues across company’s business products suite.

Handle escalations from outsourced vendors and contribute to improving their performance.

Partner with Product Specialists to represent the voice of businesses for our customers.

Perform bug triaging and partner with engineering to resolve customer issues.

On-call weekends and evenings may be required.

Creates and maintains comprehensive documentation.

Provides training, coaching and mentoring to team members to enhance their product knowledge.

Identifies and surfaces process improvements and insights with focus on customer experience and efficiency.

Monitors key performance metrics; prepares reports and provides insights to leadership to drive informed decision-making and resource allocation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportSQLHTMLCSSJavaScriptGoogle AnalyticsTableauSalesforceData AnalysisClient Service MindsetProcess ImprovementPerformance Metrics MonitoringMentoring

Required

Minimum of 5 years experience working in a support role.

3 years of online advertising experience preferably in the measurement/delivery space.

3 years of experience working with SQL, HTML, CSS, and JavaScript is preferable.

Knowledge of measurement solutions, web analytics, eCommerce data feeds and the retail industry.

Experience with triaging and troubleshooting technical products/platforms (ex. ad networks, Google Analytics, conversion tracking) for business customers with a client service mindset.

Data analysis skills to frame and break apart large business problems and effectively build business cases to advocate technical solutions.

Strong communication skills with the ability to comfortably interact with cross-functional partners.

Ability to thrive in a fast paced, dynamic environment.

Preferred

Working knowledge of Google Analytics, MMPs, Tableau, and Salesforce.

Company

Glassdoor

3.9

Pinterest is a visual bookmarking tool for saving and discovering creative ideas.

Founded in 2010

San Francisco, California, USA

1,001-5,000 employees

https://pinterest.com

H1B Sponsorship

Pinterest has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (179)

2022 (304)

2021 (201)

2020 (172)