Venterra Realty · 1 day ago

Martech Manager and Support Specialist

Houston, TX

Full-time

Remote

Mid Level

3+ years exp

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Elizabeth Lopez

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Responsibilities

Product Performance: Monitor and analyze product performance, using metrics and user feedback to make data-driven decisions and improve the product continuously

Market Research: Conduct market and user research to identify new opportunities and stay ahead of industry trends.

Support Specialist: Provide support for complex issues, working closely with the solution partner service team to resolve problems for the business, internal teams, and improve the user experience.

Issue Tracking: Track and manage issues reported by employees ensuring timely resolution and communication with stakeholders.

Documentation: Create and maintain product documentation, FAQs, and training materials to assist users and internal teams.

Feedback Loop: Act as the voice of the customer, bringing insights from support interactions into the product development process to enhance the product.

Training & Onboarding: Assist in onboarding new employees and provide training to ensure they get the most out of the product, ensuring that as new properties onboard, the technologies are set up correctly and employees have access.

Roadmap Strategy & Management: Communication the strategy and roadmap to ensure alignment with the company’s objectives.

Backlog Management: Prioritize and manage the product backlog, ensuring the most valuable features are developed first and delivered on time.

Stakeholder Collaboration: Collaborate with cross-functional teams, including technology, operations, marketing, sales, and customer service, to gather requirements, provide feedback, and ensure successful product launches.

User Stories & Requirements: Write acceptance criteria, and technical requirements to guide the teams.

Qualification

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Product ManagementCRMCDPAgile MethodologiesJiraClickupTechnical Background