Allstate · 2 days ago
Field Auto Adjuster - Franklin, MA
Boston, MA
Full-time
Remote
Entry, Mid Level
$52K/yr - $93K/yr
1+ years exp
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Responsibilities
You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.
The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.
You lead with empathy, always.
The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver – You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.
You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Qualification
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Required
You must live in the Franklin, MA area to be eligible for this role.
Valid driver's license and willingness to travel as part of the job requirements.
Notice of Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One, Audatex, or Mitchell.
Preferred
You have 18 months+ experience in auto Collision estimating using CCC or Mitchell.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Benefits
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Company Car: Based on our Company Car Guidelines, this role may qualify for a company car.
Company
Allstate
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-24Post Ipo Debt· $500M
2014-01-13Post Ipo Equity· undefined
1993-06-11IPO· undefined
Leadership Team
Emad Isaac
SVP & Chief Data Technology Officer
Jonathan Adkisson
SVP & General Manager - Direct Distribution
Recent News
Business Wire
2024-11-21
2024-11-21
Digital Insurance
2024-11-19
Company data provided by crunchbase
