ETS · 4 days ago
Senior Product Operations Associate
Sacramento, CA
Full-time
Remote
Mid, Senior Level
$85K/yr - $100K/yr
3+ years exp
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Hiring Manager
Mireldy M.
Insider Connection @ETS
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Responsibilities
Contributes in the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
Works with FCEs (Functional Centers of Excellence) and ETS partners to meet Service Level Agreements (SLAs)
Identifies operational improvement opportunities to enhance product delivery
Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners
Provides status updates on day-to-day operations
Provides support to resolve operational issues
Executes against SLA’s and KPI’s under the guidance of the Director of Operational Client Management
Aids in the development of cost estimates for product operations and enhancements
Tracks product-related expenditures against budget
Supports attainment of surplus targets by controlling expenses
Adheres to ethical standards and comply with the laws and regulations applicable to the job function
Qualification
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Required
A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
3+ years of experience in administrative or project management support
The ability to read and interpret business requirements and technical specifications
Preferred
Knowledge of test development, including test form management, paper and digital test delivery, and summarizing test usage data
Some knowledge of coding languages
Ability to work with cross-functional teams, in particular, technical teams and client managers
Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations
Demonstrated understanding of product operational needs
Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
Ability to work independently and make decisions within given scope of work parameters
Ability to coordinate a varied set of projects concurrently, including but not limited to managing small projects, event coordination, and facilitating the efforts of small teams
Ability to work successfully in both virtual and in-person environments
Technical ability with any tools that produce representation of information to facilitate understanding for a range of audiences, both visually and other forms of communication. This might include a deep knowledge of Microsoft Office tools (PowerPoint, Word, Excel, Visio, etc.) but could include other tools that meet industry standards. In particular, Microsoft Excel.
Presentation skills in formal meeting setting, with ability to communicate technical information to a non-technical audience, both internally and with a client
Attention to detail – YOU will be the only person that can catch small but important discrepancies in this role.
Benefits
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
Company
ETS
Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Amit Sevak
Chief Executive Officer
Chris Draper
Vice President and COO, College Board Programs
Company data provided by crunchbase
