Camunda · 1 day ago
Senior Technical Support Engineer - NA
San Francisco, CA
Full-time
Remote
Senior Level
$110K/yr - $164K/yr
5+ years exp
Maximize your interview chancesEnterprise SoftwareInformation Technology
Insider Connection @Camunda
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Respond to Customer tickets and calls and assist in troubleshooting and resolving challenges
Document Customer interactions and all activity related to the issue resolution process
Manage your ticket flow, escalations, SLAs and workload
Replicate product bugs and provide pertinent information to Engineering
Work closely with your team members to provide exceptional support to our Customers and each other
Contribute to the problem resolution database and other systems focused on continuous improvement
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Ability and/or willingness to use our product
5 or more years of Technical Support experience in a technical role involving Java/J2EE expertise
Hands-on working experience with Java/J2EE.
Able to troubleshoot Java/Spring based applications
Able to build simple Java/Spring boot based projects for the purpose of replicating the issue
Experience in working with one of the build automation tools such as Maven, Gradle
Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data in database)
SaaS/Cloud Product Support experience
Aptitude for quickly understanding complex technical issues, understand a Customer’s expectations, products and underlying architecture
Outstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situations
Computer Science degree or equivalent experience
Preferred
Knowledge of Kibana, Grafana
Experience with one of the Cloud Service Providers such as Google Cloud, AWS, Azure
BPM experience is a plus
Benefits
A remote by design culture, we believe talent is global!
We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda.
A home office equipment budget and the choice of hardware.
We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive.
To promote movement we also pay towards your fitness activities.
Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).
Company
Camunda
Camunda enables organizations to orchestrate processes across people, systems, and devices to overcome complexity and increase efficiency.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$126.22MKey Investors
Insight PartnersHighland Europe
2021-03-22Series B· $97.84M
2018-12-05Series A· $28.37M
Leadership Team
Jakob Freund
Co-Founder & CEO
Ozge Ozcan
Advisor To Chief Executive Officer
Recent News
2024-05-23
Company data provided by crunchbase
