200+ applicants

Company

MetLife · 9 hours ago

Billing Account Representative

United States

Full-time

Remote

Entry Level

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Asset ManagementFinancial Services

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Responsibilities

Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to call center on complex issues. Resolves and responds directly to group customer regarding billing inquiries and issues. May include other internal partners in resolution. Participates in escalation calls as billing expert with Customer, Broker, Sales and Service as situation warrants.

Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments. Offers situation specific alternatives and solutions to assist customers.

Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.

Performs functions critical to the accuracy of billing for assigned group customers including: daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification of D&U.

Completes group level reconciliations and payment history review. Makes decisions regarding refunds, write-offs and reinstatements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service skillsMath problem solvingPrior billing experienceAdvanced ExcelReconciliationsPayroll processingInsurance systems

Required

Demonstrated customer service skills with the ability to communicate both verbally and in writing.

Experience handling pressure situations with professionalism and tact.

Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.

Preferred

Prior billing experience including reconciliations and payroll processing.

Experience working directly with customers to resolve issues.

Experience with insurance/financial systems.

Advanced knowledge of Excel (V Look Up/Pivot Tables)

Benefits

Comprehensive health plan that includes medical/prescription drug and vision

Dental insurance

No-cost short- and long-term disability

Company-paid life insurance

Legal services

Retirement pension funded entirely by MetLife

401(k) with employer matching

Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance

Employee Assistance Program (EAP)

Digital mental health programs

Parental leave

Volunteer time off

Tuition assistance

Company

MetLife

Glassdoor

3.9

MetLife is a provider of insurance, employee benefits, and financial services .

Founded in 1868

New York, New York, USA

10,001+ employees

http://www.metlife.com

H1B Sponsorship

MetLife has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (61)

2022 (165)

2021 (96)

2020 (78)