Regrello · 1 year ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level
$125K/yr - $160K/yr
5+ years expRegrello is a dynamic startup focused on revolutionizing automation within manufacturing and supply chain processes. The Enterprise Customer Success Manager will own the success of the largest customers, leading all aspects of the customer journey including onboarding, training, and value realization, while driving customer satisfaction and use case expansion.
Enterprise SoftwareInformation TechnologyInternetMachine LearningManagement Information SystemsProject ManagementSoftwareSupply Chain Management
Responsibilities
Own the success of our largest customers and business units in the region
Lead all aspects of the customer journey including onboarding, training, adoption and value realization
Be the expert on both the solution and implementation best practices
Collaborate with cross-functional teams to orchestrate high adoption and customer satisfaction
Drive use case expansion and advocacy within our customer base
Manage and triage customer feedback and issues
Be the face of Regrello to your customers
Qualification
Required
5+ years of experience in professional services, consulting or customer success with a well-known enterprise SaaS solution
Experience working with and presenting to senior management/executives at clients
Experience working with a complex business application (ERP and/or MRP preferred)
Strong project management skills tuned to managing scope and schedule, providing well-crafted status reports and driving accountability
Familiarity with common customer success strategies to drive onboarding and adoption
Desire to wear multiple hats and be agile and flexible as we grow from startup to scale-up
A customer-centric approach to problem solving
A deep curiosity and passion for learning and leveraging AI technologies
Confidence in challenging conventions and an independent self-manager
Benefits
Excellent healthcare benefits including 100% coverage for individuals & families - health, dental, life insurance and vision
Flexible remote work from anywhere in the continental US
Quarterly 'on-sites' with the entire company to bring us closer together
Equity: Significant equity stake, offering the opportunity for substantial growth in a high-potential Late Series A startup
Company
Regrello
Regrello is an AI operating system for supply chain and backoffice automation to speed up your business
51-200 employees
H1B Sponsorship
Regrello has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$25.2MKey Investors
Tiger Global ManagementAndreessen Horowitz
2025-08-18Acquired
2022-05-30Series A· $20M
2021-01-02Seed· $5.2M
Leadership Team
Aman Naimat
Founder and CEO
Recent News
Andreessen Horowitz
2025-12-31
2025-12-11
Company data provided by crunchbase