200+ applicants

Company

Maxor National Pharmacy Services, LLC · 1 day ago

Support Analyst I

United States

Full-time

Remote

Entry Level

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Responsibilities

Investigate, analyze, and resolve software and communications problems with computer systems.

Provide software and hardware technical assistance and support as needed.

Troubleshoot and resolve software, peripheral, and communications failures and conflicts.

Install, integrate, and configure new software/upgrades for users.

Review, prioritize, and process tickets, document the progress of projects.

Maintain a high-level quality of customer service standards in dealing with and responding to questions.

Follow Procedures for escalation process and ticket follow up times.

Resolve Tickets to meet set Service Level Agreements.

Perform other job-related duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Prior help desk supportPharmacy systemsSQL ServerComputer troubleshooting techniquesConfigure systemsPharmacy Technician certificationRetail pharmacy operationsMicrosoft OfficeCustomer service standardsCoordinate multiple projectsSound communication skills

Required

High School graduation or equivalent is required.

Knowledge of Microsoft Office software products

Knowledge of retail pharmacy systems

Knowledge of SQL Server and properties

Detail oriented with strong attention to follow through

Ability to interface with all levels of staff

Knowledge of a wide range of computer systems, applications, hardware, and communications

Ability to simultaneously coordinate and complete multiple projects

Knowledge of computer-troubleshooting techniques

Sound communication and presentation skills; ability to organize and manage multiple tasks.

Ability to install and configure computer systems, hardware, and peripherals

Knowledge of customer service standards and procedures

Demonstrated ability to be self-motivated with a positive attitude

Preferred

Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred.

Prior help desk support

Retail pharmacy operations desirable

Knowledge of pharmacy systems

Prior Pharmacy Tech experience; background in and exposure to PC maintenance/repair, application software support; retail pharmacy operations desirable

Pharmacy Technician certification or state registration and software and hardware certifications a plus

Benefits

Comprehensive mental health and wellbeing resources

Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums

Company-paid basic life/AD&D, short-term and long-term disability insurance

Rx, dental, vision, other voluntary benefits, and FSA

Employer-matched 401k Plan

Industry-leading PTO plan

And more!