Lumen Technologies · 5 hours ago
Senior Operations Engineer
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $124K/yr
3+ years exp
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Responsibilities
Design, develop, and maintain automated customer journeys using the ContactEngine platform.
Collaborate with business analysts, customer experience teams, and other stakeholders to gather journey requirements.
Develop and implement journey logic, communication templates, and integration points.
Troubleshoot and resolve issues in journey execution, ensuring high availability and performance.
Conduct code reviews and provide feedback to ensure best practices are followed.
Document journey processes, communication flows, and technical specifications.
Stay updated with the latest developments and best practices in customer journey automation.
Ensure compliance with security and data privacy standards in all journey processes.
Participate in Agile/Scrum development processes and contribute to sprint planning, reviews, and retrospectives.
Qualification
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Required
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience in customer journey development and automation.
Proficiency in using the ContactEngine platform or similar journey automation tools.
Strong understanding of customer communication channels (SMS, email, voice, chat).
Experience with API integration and web services.
Proficiency in Java, JavaScript, HTML, CSS, and other relevant technologies.
Experience in HTML maintenance for email campaigns, with a strong understanding of responsive design to ensure optimal viewing across devices.
Knowledge of data mapping, data transformation, and data integration techniques.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Preferred
ContactEngine certifications or training.
Experience with other customer journey platforms (e.g., Salesforce Marketing Cloud, Adobe Experience Manager).
Knowledge of CRM systems and customer data management.
Experience with AI and machine learning in customer journey automation.
Understanding of UX/UI principles and design.
Familiarity with database technologies and SQL.
Experience in a related industry such as telecommunications, utilities, or retail.
Benefits
Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.4M2023-05-22Post Ipo Equity· undefined
2020-01-31Post Ipo Debt· undefined
2018-06-21Post Ipo Equity· $2.4M
Leadership Team
Jeff Storey
Founder, President & CEO
Kate Johnson
CEO & President
Recent News
2024-11-22
2024-11-22
2024-11-21
Company data provided by crunchbase
