118 applicants

Company

Crisis Text Line · 15 hours ago

Tech Ops Specialist

United States

Full-time

Remote

Mid Level

$72K/yr - $100K/yr

3+ years exp

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Responsibilities

Provide friendly and efficient technical support and appropriate hardware repair or replacement to CTL staff, according to established procedures and timeframes

Work with external vendor to to manage equipment fulfillment and storage

Provide new employee IT orientation, setup, and coaching, ensuring basic access and functionality

Complete employee IT offboarding in a, secure and documented way

Be available on call on a rotating basis to assist our 24/7 operations

Work closely with other People Ops team members to create an overall inclusive employee experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT support experienceOktaSSO/SAMLCloud database accessZero-Touch deploymentsAWSCertificate managementPassword managementCredential managementDNS administrationSSL certificates administrationAtlassianGithubDatadogGoogle workspaceLinuxMac OSCommand-line knowledgeAntivirus AdministrationNetworking PrinciplesDatabase upgradesOS upgradesZoomAuth0SlackSalesforceVPNJump hostsBashZsh

Required

3+ years of relevant IT support experience

Strong customer focus

In-depth knowledge of Okta, SSO/SAML

In-depth knowledge of certificate and password management, including 3rd party tools for efficiency and automation

In-depth knowledge of cloud database access & credential management, database & OS upgrades

Experience with Zero-Touch deployments (Apple ABM, DEP and the MDM integration required including for multiple MDM environments)

Administration of DNS, SSL certificates

Administration of key software development tools: AWS, Atlassian, Github, Datadog

Administration of enterprise tools: Google workspace, Zoom, Okta & Auth0, Slack, Salesforce

System access control: Linux, VPN, jump hosts

Strong knowledge of Mac OS

Strong knowledge of command-line and programming languages like Bash, Zsh, Python, Swift

Centralized Antivirus Administration (Bitdefender, Sophos, etc)

Networking Principles - Understanding of LAN/WAN, TCPIP Networking

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Benefits

20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays

Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days

Medical, dental, and vision benefits for the staff member and family at no cost to the employee

403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution

12 weeks paid parental leave (after 6 months of employment)

Student loan repayment (after 2 years of continuous full time service)

Family support through a virtual childcare platform

Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)