154 applicants

Company

Suvoda · 7 hours ago

Services Delivery Manager, Coach (US - Remote)

Conshohocken, PA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Clinical TrialsMedical

H1B Sponsor Likely

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Responsibilities

Own responsibility for the engagement, performance, and growth of assigned employees

Proactively monitor performance of employees and solicit feedback from team members to support coaching conversation

Conduct frequent, meaningful feedback through coaching conversations and provide actionable, meaningful timely feedback to foster employee growth and advancement

Collaborate with Department Leads to stay aligned on employee performance, priorities, expectations, and career growth opportunities

Guide and grow assigned employees as professionals through frequent 1:1s by monitoring performance, morale, and career goals

Hold quarterly Performance Check-ins to discuss performance, ensure alignment on priorities, and identify support needs and learning opportunities in partnership with the team leader

Guide employees through everyday challenges by emphasizing active listening, asking questions, aligning on action items, and proactively obtaining answers and solutions

Manage promotion and compensation recommendations and conversations for direct reports

Partner with Talent & Culture to escalation and address performance and employee relations issues, implement performance improvement plans and manage exits and terminations

Identify learning opportunities that align to employee strengths and recommend opportunities for them to improve and enhance their capabilities through learning initiatives

Hold employees accountable for the completion of assigned or mandatory learning and training programs

Collaborate with Learning and Development to develop training curriculums, delivery training materials, and design best practices

Participate in key department initiatives to achieve strategic goals and objectives

Identify, recommend, and develop process improvements and best practices within areas of expertise and focus to drive efficiencies and quality

Drive or assist implementation and adoption of initiative results

Provide support related to Issue investigations and the Issue Management Team as required

Participate in hiring process and decisions for the Services teams

Work in collaboration with Department Leadership in succession planning and growth planning for assigned teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Managing professional services teamsTechnical project managementCoachingMentoringPerformance management

Required

Bachelor’s degree or equivalent experience required

At least 2 years of experience managing professional services teams in the software industry, experience in the IRT or eClinical field preferred

At least 2 years of proven experience in directly managing and overseeing the performance of subordinates

Proven ability to work with teams and individuals to build or enhance their skill and potential

Demonstrated ability to creatively solve delivery problems while maintaining timelines and quality

Demonstrate ability to effectively prioritize between multiple competing tasks and projects

Interpersonal skills, including the ability to lead and motivate other team members

Oral and written communication skills

Time management and organizational skills

Follow-through and attention to detail

Professionalism

Diplomacy

Preferred

At least 3 years of experience as a technical project manager preferred

Company

Suvoda

Glassdoor

3.9

Suvoda provides clinical trial management software and services.

Founded in 2013

Conshohocken, Pennsylvania, USA

501-1,000 employees

https://www.suvoda.com

H1B Sponsorship

Suvoda has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (3)

2021 (12)

2020 (2)