200+ applicants

Company

Planned Systems International · 1 day ago

Quality Assurance (QA) Analyst

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Software

Comp. & Benefits

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Responsibilities

Support the development team and end users to understand, document, and implement operational processes and system requirements in alignment with Program needs

Utilize various testing methodologies to assess software functionality, performance, security, and overall user experience

Develop system testing strategy and plan to assess functionality, performance, reliability, stability, and compatibility of systems and applications, including test plans, test cases, test scripts, and regression testing

Diagnose system errors, issues, and inconsistencies prior to, during, and after system go-live

Independently identify and troubleshoot system issues

Analyze reported issues to determine root cause (e.g., user error, system bug), escalate identified issues and inefficiencies, and recommend potential short-term workarounds and long-term solutions to optimize user satisfaction and utilization of the system

Identify opportunities for quality improvement to establish better test cases, improve testing coverage, mitigate risk, and prevent issues from occurring in the future

Perform pre-production reviews to determine that system features and functionality meet the needs and expectations of the Program, development team, and system users

Facilitate user testing to support user acceptance and other pre-production efforts

Communicate and report to the project team, end users, and Program leadership on quality assurance, system progress, and to resolve complex issues

Serve as one of the liaisons between system users and the development team by translating nuanced business needs into technical requirements

Support acceptance criteria development and systematic review for assessment of system readiness, internally and externally

Make recommendations for process improvements and standardizations related to assigned tasks, and implement recommendations with minimal guidance

Remain informed on Program legislation, regulations, policies, and procedures and their potential impact on systems and reporting

Remain informed on industry best practices for system testing

Represent the team with professionalism, integrity, and empathy

Guide users remotely through clear, step-by-step troubleshooting instructions to resolve issues and follow up to ensure satisfactory resolution

Assist users in using system features correctly and efficiently

Support development of polished, error-free training materials, reference guides, and Standard Operating Procedures to support system users

Support requests, inquiries, and complaints coming to the team through the team email inbox or other means, such as phone calls and reported issues

Support provision of user roles and permissions to authorized system users, with minimum necessary access to Protected Health Information (PHI)

Support training of system users remotely and in person so that they are comfortable using the system and can optimize its use for their job duties

Document, monitor, and coordinate response to issues to ensure timely issue resolution

Support communicating known issues (e.g., system outage) and status updates to users on behalf of the team

Remain informed on evolving system functionality, features; be able to communicate status to users and the development team

Provide timely, friendly, and effective assistance to ensure the system meets user needs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Health systems quality assuranceTesting plans developmentRisk mitigation strategiesHealthcare managementMicrosoft Office SuiteClinical software experienceData analyticsHealth information managementInformaticsUser testing facilitationProcess improvementTraining support

Required

10+ years’ experience in health systems quality assurance

Expert technical skills in quality assurance for health systems; ability to develop testing plans and risk mitigation strategies; an ability to diagnose issues and perform routine troubleshooting

Experience in healthcare management, systems, and technology

Demonstrated customer service experience with diverse customer base

Ability to translate technological jargon into plain language and vice versa

Clear, concise, and effective written and verbal communication skills

Strong analytical and problem-solving skills

Ability to quickly learn, understand, and communicate on complex and interrelated processes

Ability to discern when an issue can be handled directly and when to escalate

Proficient in Microsoft Office Suites, including Excel, Outlook, and SharePoint