Corpay · 8 hours ago

Crew Accommodations Agent (Bilingual Japanese/English)

United States

Full-time

Remote

Entry Level

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Responsibilities

Reserving and overseeing all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.

Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.

Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams, meeting operational requirements and resolving issues affecting crew members.

Facilitating effective communication with internal departments and management to expedite work and resolve problems.

Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.

Efficiently utilizing all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.

Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handling the approval process for non-compliant options.

Managing payments to hotel and transportation vendors in accordance with contractual terms.

Fostering a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.

Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.

Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.

Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering/research and troubleshooting, and working on special projects as assigned.

Qualification

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CrewHub (CrewRez)Booking ManagementFluent in EnglishHotel/Travel Industry ExperienceItalianGermanFrenchSpanishPortuguese