199 applicants

Company

Send · 11 hours ago

North America Delivery Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$180K/yr - $200K/yr

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Information TechnologyInsurTech

No H1B

Hiring Manager

Liam Longstaff-Pagoni

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Responsibilities

End-to-End Project Management: Lead the planning, execution, and delivery of projects from inception to completion. Collaborate with cross-functional teams to ensure timely, high-quality project delivery.

Client Relationship Management: Act as the main point of contact between Send and clients during the implementation phase. Foster strong, collaborative relationships with clients, ensuring satisfaction with pre-agreed deliverables within the statement of work.

Scope Definition and Estimation: Develop strong Send product expertise to work closely with clients in defining project scope and estimates. Initially work closely with the US sales team to help shape proposals and align with Send’s product fit.

Resource Allocation and Team Coordination: Allocate resources effectively, ensuring optimal utilization for project success. Coordinate with development teams, QA, and other stakeholders to ensure seamless collaboration.

Establish and Embed a Network of System Integrators: Develop and maintain partnerships with system integrators, leveraging their expertise to expand our project delivery capabilities.

Quality Assurance: Implement and oversee quality assurance processes to maintain high standards of deliverables. Conduct regular reviews and audits of both Send-led and SI-led deliveries, identifying and addressing potential issues.

Risk Management: Identify project risks and proactively develop strategies for risk mitigation. Address and resolve issues as they arise to prevent disruptions to project timelines.

Performance Metrics and Reporting: Define and track key performance indicators (KPIs) related to project delivery and customer satisfaction. Generate regular reports for internal and external stakeholders, highlighting project status and performance.

Continuous Improvement: Drive continuous improvement initiatives based on feedback and lessons learned from previous projects. Stay informed about industry best practices and incorporate them into project management processes.

Stakeholder Communication: Effectively communicate project progress, challenges, and resolutions to internal and external stakeholders. Conduct regular status meetings and provide updates to ensure alignment with project goals.

Budget Management: Manage project budgets efficiently, tracking expenditures and ensuring adherence to financial constraints.

Build and Grow the Delivery Team: Lead the delivery team as it scales, eventually including functional leads. Mentor and guide team members to enhance their skills and performance.

Strategic Account Partnerships: Engage directly with key accounts, such as Bowhead and Convex, to ensure successful project outcomes and ongoing client satisfaction.

Qualification

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US Insurance DomainAgile Software DeliveryProject ManagementSystem Integrators ExperienceLeadership in Software DevelopmentResource AllocationEffective People Management

Required

Proven Project Management Expertise: Demonstrated experience in end-to-end project management, handling multiple technical implementations across diverse customers.

Knowledge of the US Insurance Domain: Strong understanding of underwriting processes, with a background in the insurance sector. Knowledge of the London and European insurance markets is a plus.

Exceptional Communication Skills: Outstanding communication skills to effectively engage with clients, internal teams, and stakeholders.

Experience with System Integrators: Background in working with or as a system integrator, with an established network of partners.

Leadership in Software Development: Proven leadership skills in navigating complex, technically demanding software development environments.

Resource Allocation Proficiency: Efficiently allocate resources to optimize project outcomes, ensuring a balance between speed and quality.

Agile Software Delivery Mastery: Track record of leading software delivery using Agile methodology, collaborating with global teams for successful outcomes.

Continuous Improvement Mindset: Ability to challenge the status quo and explore opportunities to enhance delivery capability, considering the client’s culture and market position.

Effective People Management: Strong leadership in managing people, with a demonstrated ability to guide, motivate, and inspire highly productive, dynamic, and technically proficient teams.

Analytical and Diagnostic Skills: Strong analytical and diagnostic skills, particularly in identifying and addressing technical risks, issues, and constraints.

Benefits

Medical, dental, and optical coverage as well as basic life insurance, short- and long-term disability, and access to additional voluntary cover.

401(k) contributions: 100% match for the first 3% and a 50% match for the next 2%.

Time Off: 25 days’ vacation leave for all colleagues, regardless of location, in addition to public holidays. We also offer volunteering time and a wellness day.

Access to Spill, providing free and confidential therapy and mental health support.

Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions, and learning resources to support your development.