Fay Servicing, LLC · 2 days ago
VP, Business Controls
Tampa, FL
Full-time
Onsite
Mid, Senior Level
7+ years expFay Servicing, LLC is a full-scale real estate services company that offers mortgage servicing and related solutions. They are seeking a VP, Business Controls who will manage a team to analyze data and operational processes, identify control gaps, and implement process optimization best practices.
FinanceFinancial ServicesMortgageReal Estate
No H1B
Responsibilities
Build and lead a high-performing team of business control professionals through effective acquisition, onboarding, and training of talent. Manage performance, foster development, and provide mentoring to employees
Continually strengthen the subject matter expertise of the team through direct interaction with the business, reports, and outputs
Manage others in order to prioritize work and accomplish assigned tasks
Lead business control projects for the department to include data analytics, processes and controls
Work closely with senior management to ensure initiatives and resources are prioritized, managed, and reported in accordance with the organization’s governance process
Proactively identify operational risks and control gaps in order to minimize customer and regulatory impacts
Champion ideas and suggestions to simplify and improve the control environment
Consistently deliver against task plans, anticipating and overcoming issues and obstacles
Routinely analyze existing processes, data, and reports; interpret results and make recommendations for improvement within assigned functional areas
Direct estimation of project effort and duration across multiple departments
Develop and maintain process flows, procedures and business control tools and templates
Effectively communicate with all levels of the organization
Draft and deliver presentations to senior management
Oversee individual(s) responsible for issue management administration to include
Researching and collaborating with issue owners to complete root cause analysis and identify the core issue requiring resolution, impacted population, severity of harm, duration of the violation, and pervasiveness
Work with the Compliance, Legal, QA, and the departments to define the appropriate controls to ensure the issue does not reoccur
Assess, prioritize, and monitor remediation plans to ensure that all are appropriately evaluated, investigated, executed and completed
Support issue owners by facilitating presentation material preparation, issue meeting minutes for accountability, new/existing process workflows, report requirements, training material, and document reviews, as needed based on bandwidth
Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization
Lead with broad influence through the ongoing development of relationships across the organization
Maintain knowledge of federal, state, and local regulatory requirements; accountable to ensure audit and control processes are current, followed, and in compliance
Ensure compliance with Fay’s policies, processes, and practices. Role model ethical standards, professionalism and code of conduct
Model behaviors that align with Fay's Values and Operating Principles. Recognize, reward and ensure alignment of team
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree in related field, or equivalent work experience; MBA or consulting experience preferred
Experience successfully working and leading people/teams in a fast-paced work environment
5+ years' experience managing people and leading teams
Experience as a Project Sponsor or Subject Matter Expert responsible for leading business change/transformation initiatives
7 + years experience in Business Controls, Operational Risk, Change Leadership
7 + years implementing transformative initiatives
5 + years experience directly managing others
5 + years experience in a control/ compliance function
5 + years experience in issues leadership
In-depth knowledge of CFPB examination expectations for financial institutions required
In-depth knowledge of mortgage industry regulations including CFPB, UDAP, RESPA, and TILA
In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance, and legal requirements and compliance processes
Prior, demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
Strong leadership with proven ability to foster an environment of positive employee engagement and trust
Ability to effectively manage and lead change; high learning agility with the ability to connect multiple variables to identify opportunities and solutions
Effective management skills include talent selection, training, coaching, mentorship, and performance management
Demonstrated ability to establish credibility; coupled with recognizing and supporting the organization's culture, values, and priorities
Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
Ability to effectively present to and facilitate discussions with executive leadership
Strong analytical skills and business acumen; ability to identify undefined risks and controls through inquiry and documentation review
Ability to conduct root cause analysis and provide actionable recommendations
Strong problem-solving abilities; strong fiscal and technical aptitude
Strong decision-making abilities and business acumen coupled with sound judgment
Strong organizational skills and effective time management for self and team; ability to manage multiple competing priorities with assigned resources
Ability to prioritize, and organize time and resources to consistently bring projects to successful completion
Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results
Consultative and collaborative work style; able to build consensus with other leaders across the organization
Compliance orientation; strong attention to detail; high quality of work product
Self-directed; comfortable working with ambiguity and uncertainty
Preferred
MBA or consulting experience preferred
Training in Project Management and/or Six Sigma methodologies preferred
Experience in the financial services or mortgage industry, is strongly preferred
Knowledge of process improvement and project management methodologies preferred
Company
Fay Servicing, LLC
At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Balson
SVP, Data Science
Recent News
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