People.ai · 15 hours ago

Technical Success Analyst

United States

Full-time

Remote

Entry Level

$50K/yr - $65K/yr

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Artificial Intelligence (AI)Consumer Research

Growth Opportunities

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Responsibilities

Utilize SQL, SOQL, and other non-structured query languages to gather information for the purposes of investigation.

Enable engineering teams with thoroughly documented investigation steps and expected outcomes, thereby reducing the amount of engineering effort required for support issues.

Identify opportunities for improvement in internal support processes and own recommendations to improve handoffs end-to-end.

Act as the voice of the customer and help the engineering team understand the “why” behind a fix/feature and/or the urgency of delivery.

Maintain the first reply time of under two hours and help the team to drive down Full Resolution Time by 20%.

Create an incredible cultural foundation for Support Engineering. Build strong relationships with engineering, product, and customer success teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQLPythonPostgreSQLSalesforce ecosystemTechnical acumen