Credit Acceptance · 4 hours ago

Account Solutions Representative

Georgia, United States

Full-time

Remote

Entry Level

$16.50/hr - $18.50/hr

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Financial Services

Comp. & Benefits

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Responsibilities

Create solutions to assist the customer from becoming further past due and get them current, where possible

Create a solution to assist the customer to cancel or stop vehicle repossession

Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments

Professionally and respectfully working with customers to help them bring and keep their account current

Ensuring the information that we depend on to contact the customer is up to date

Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation

Supporting additional customer service requests

Qualification

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Customer service experienceCollection experienceCall center experienceFinance industry experienceAutomotive industry experienceCustomer support skillsPersuasive skills