Nordic Global · 18 hours ago

Application Analyst I - Epic Willow Ambulatory

United States

Full-time

Remote

Entry Level

3+ years exp

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Responsibilities

Achieve necessary certifications and follow learning paths to ensure ongoing growth.

Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.

Manage application and team documentation, ensuring accuracy, completeness, and relevancy.

Establish and maintain relationships with software vendors to ensure high-level support.

Assist in planning and executing application upgrades and security patches.

Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.

Learn clinically integrated hospital and physician office workflows (both clinical and business).

Comply with all written team policies and procedures.

Learn and leverage existing details of application documentation to provide effective and informed application support.

Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.

Advance application knowledge and understanding from mentor/lead during first 12 months.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic Willow Ambulatory certificationHealthcare IT experienceCustomer service abilitiesApplication documentation managementProject management basics

Required

Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 6+ years’ industry experience)

3+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement

Epic Willow Ambulatory certification (required)

Strong analytical thinking and problem-solving skills

Excellent communication and customer service abilities

Ability to work collaboratively in a team-oriented environment