200+ applicants

Company

Jonas Software · 6 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Strategically manage a portfolio of customer accounts, prioritizing daily tasks with the goal to drive process improvements and business growth.

Maintain a high level of business acumen to deliver personalized business insights to all high value customers.

Think strategically about business solutions that are unique to each customer, creatively implementing solutions that drive process change and additional revenue.

Master the ClubOS products and services offering to provide customers with consultative guidance on how to get the most out of our products

Identify upsell, cross-sell, and renewal opportunities within your accounts, promoting additional products and services to meet the customer’s needs.

Ensure a smooth handoff from the Onboarding/Training team to the Customer Success team as new customers come on board

Act as a consultant to the businesses we work with - advise them on best practices for marketing to their customers and increasing their business

Ownership of your client’s operational task list and coordination for client projects, implementation of new functionality, upgrades etc.

Identifying user needs and coordinate training and consultative services

Nurture customer relationships to build trust

Collaborate with other departments when necessary to achieve customer and member satisfaction.

Align with ClubOS’ strategic goals to grow the revenue for both our customers and our company.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSaaS ExperienceAccount ManagementMicrosoft SuiteSalesforceData Analysis

Required

2-4 years SaaS Experience (SaaS account management a plus)

Experience and demonstrated success in the management of multiple key accounts

Strong skills with Microsoft Suite of products and Salesforce knowledge a plus

Ability to understand, analyze and interpret data to make organizational, planning, and problem-solving decision

Organized, detail-oriented individual capable of meeting short-deadline goals daily

Ability to prioritize the most important activities daily to maximize time spent on each account

Strong written and oral communication skills

A team player who performs well independently

Ability to multitask, take direction and execute with precision

Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Company

Jonas Software

Glassdoor

3.0

Jonas Software is a provider of enterprise management software solutions to the Club, Leisure Fitness & Sports, Foodservice. It is a sub-organization of Constellation Software.

Founded in 1990

Toronto, Ontario, CAN

1,001-5,000 employees