Advanced Sterilization Products · 6 hours ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

$24.18/hr - $44.95/hr

1+ years exp

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Responsibilities

Maintain a revenue base by managing account retention and renewal

Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime

Drive upgrade revenue through increased product/service adoption and increased usage

Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities

Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand consumables use throughout the account

Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services

Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction

Achieve target KPIs including but not limited to: including maintaining high service renewal rates, consumables usage, and NPS

Qualification

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Customer SuccessAccount ManagementProject ManagementCustomer Onboarding

Required

Bachelor’s Degree preferred or equivalent experience

1-3 years of experience in a customer facing role, such as Customer Success, Customer Support, or Account Management; preferably for recurring revenue businesses.

Possess strong phone, written and verbal communication skills with excellent presentation skills

Confident, high energy, self-motivated and a true team player

Experience working with senior and executive level customer contacts

Demonstrated ability and desire to work and excel in fast-paced environment Excellent multitasking and project management skills

Well-organized, with a high attention to detail and ability to prioritize