Semperis · 10 hours ago

Product Support Engineer, Spanish Speaker

United States

Full-time

Remote

Entry Level

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Hiring Manager

Hadas Aouslender

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Responsibilities

Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level

Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support.

Monitor the Support Queue to ensure all SLA are being met.

Experience with Cloud technologies like Azure, AWS, and Google.

Tracks and updates all customer support issues and logs them within the case in CRM platform like Salesforce.

Create Knowledge base articles on regular basis to grow and mature our KB repository.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Successfully anticipates, identifies, and resolves issues/concerns both internally and externally.

Develops and presents solutions to appropriate parties. Professionally and proactively handles problems and/or conflict resolution.

Uses sound judgment regarding escalation of issues to client or company management.

Meets time requirements for all assignments, with minimal reminders. Prioritizes work effectively and actively works to find more efficient ways to accomplish assignments and tasks.

Provide pre-sales technical assistance and product education

Maintain expert knowledge of Semperis products to develop and present unique solutions, and maintain knowledge of emerging trends in related technology areas.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Spanish Language SkillsActive Directory ManagementCloud TechnologiesTCP-dumps AnalysisWiresharkCustomer Facing SupportTechnical Problem SolvingCRM PlatformsKnowledge Base DevelopmentTask Management

Required

Professional or Native level of Spanish Language Skills a MUST

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration).

Experience with Cloud technologies like Azure, AWS, and Google.

Basic knowledge with analyzing TCP-dumps, Wireshark.

Customer Facing support experience in a highly technical environment