Aon · 11 hours ago
Client Success Leader, North America
Connecticut, United States
Full-time
Remote
Senior Level
$240K/yr - $275K/yr
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Responsibilities
Managing a large portfolio of clients and Client Success Managers
Setting the strategy and management of the client experience including proactive and routine client engagement to increase value from our products and solutions.
Providing daily support to clients on job matching, publication trends, the data lifecycle, and overall platform experience.
Using scaled digital tools, responsible for ensuring that all client inquiries receive a timely, accurate and consistent response.
Responsible for ensuring that all data obligations as part of participation are fulfilled including on-time data submissions, full census is provided, and all necessary compensation and company information is provided (e.g., long-term incentives, private equity data) for a portfolio of clients.
Partner closely with the data management team on managing the data review life cycle, ensuring internal service level agreements on the review lifecycle are met.
Support and lead on job matching activities for clients, as required.
Leads a team of industry aligned client success portfolio managers who have deep industry knowledge covering compensation and organizational structures.
Gather feedback covering job coverage, product structure, platform features, and any other client observations into the feedback loop across other functional teams.
Partners with other regional Client Success leaders on ensuring an incredible experience for the global Client Success team.
Qualification
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Required
Extensive experience in client relationship management roles.
Exceptional communication skills coupled with ability to simplify and summarize complex information based on client or product scenarios.
Ability to partner and manage senior leadership stakeholders across functions and regions.
Experience leading teams that support digital platforms and products.
Advanced data and analytics background.
Strong track record of inspiring and leading teams and developing talent.
Experience managing large-scale change management initiatives with internal and external partners.
Preferred
Expertise in human resources or compensation preferred.
Benefits
401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical, dental and vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays throughout the calendar year
15 days of paid vacation per year
Paid sick leave as provided under state and local paid sick leave laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program that includes free counseling sessions
Two 'Global Wellbeing Days' each year
Company
Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services.
Founded in 1979
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.94BKey Investors
Citibank NABerkshire Hathaway
2023-10-24Post Ipo Debt· $1B
2021-05-17Post Ipo Equity· $942.6M
1982-09-17IPO· undefined
Leadership Team
Mindy Simon
Chief Operating Officer
Yvonne Jacobi
Chief Operating Officer
Recent News
2024-11-21
Coverager - Insurance news and insights
2024-11-20
Company data provided by crunchbase
