G2 Risk Solutions · 5 hours ago

Customer Success Manager - Bilingual

New York, NY

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

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Responsibilities

Major point of contact with client base.

Manage account setup and train newly boarded clients.

Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.

Educate existing clients on the value of additional G2 services and solutions.

Identify, investigate, track and resolve inquiries and issues in a professional manner.

Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.

Able to collaborate with internal team on key initiatives.

Manage time well to complete assigned projects, assist teammates, and meet strict deadlines.

Work within a team of other analysts, communicating effectively with colleagues.

Completes all special projects and other duties as assigned.

Qualification

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Customer SuccessBusiness DevelopmentRisk ManagementFluency in EnglishFluency in SpanishFluency in PortugueseGeneral Computer Knowledge

Required

2-5 years business development/customer success experience (payment, risk management or related field/industry a plus)

Fluency in English and Spanish and/or Portuguese

Track record of customer focus and excellence and the ability to anticipate the needs of customers.

Superior organizational and time management skills

Outstanding written and oral communication abilities

Negotiation and presentation skills

Ability to multi-task and adapt to quickly changing priorities, being able to make sound judgement calls.

Attention to detail and quality of work, innovative, creative thinking skills to ensure the organization is providing a ‘best in class’ client experience.

General computer knowledge

Strong team player

Bachelor’s degree or higher desired