Apply on Employer Site

Newrez LLC · 2 days ago

Home Loan Advisor

Tempe, AZ

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Newrez LLC is a full-service national mortgage lender and agency direct seller/servicer. They are seeking a Home Loan Advisor who will be responsible for providing exceptional service to residential mortgage borrowers and business partners while originating mortgage products and maintaining loan production targets.

FinanceFinancial Services

Responsibilities

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner

Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies

Develop workable payment solutions that satisfy both our clients/investors and our company

Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs

Process homeowners’ mortgage payments

Convert inbound Servicing Calls by offering refinance products to current eligible customers

Achieve company performance goals and servicing department KPIs

Meet minimum Submission to Processing (STP) volume goals

Inputs all borrower information into the 1003 (LOS)

Review and understand AUS findings in detail and ensure that supporting borrower documentation (i.e. income, assets, liabilities and credit) match the information provided on the 1003

Provide guidance to borrowers on loan processing flow

Ensure federal and state required compliance expectations are met in include LE documentation is signed at time of application or has been mailed to the client for signature within 3 days of application interview

Lock loan in H2O, ensuring lock meets offered rate and covers estimated closing date

Mortgage loan production at/above required volumes

Qualification

Mortgage servicing experienceSAFE exam certificationCommunication skillsMicrosoft Office proficiencyNegotiation skillsSales experienceKeyboard skillsResearch skillsInterpersonal skillsAttention to detail

Required

High-school diploma (or equivalent) required

Minimum of 6 months mortgage servicing experience

Must be able to pass a federal background check

Must be able to pass the SAFE exam and all licensing requirements

Excellent communication skills and ability to work with a diverse team

High Level interpersonal and persuasion skills

Ability to overcome objections

Ability to multi-task

Outstanding negotiation and telephone communication skills

The ability to maintain professional conduct with people of any mood or personality type

Excellent reasoning and research skills; the ability to see the 'big picture' and manage the details

The ability to safeguard confidential customer and company information

A solid work ethic, high integrity, a positive attitude, and strong attention to detail

The ability to follow instructions but work with minimal direct supervision

Excellent keyboard skills

Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.)

Preferred

College degree preferred

Sales experience a plus

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions