144 applicants

Company

Cisco Meraki · 7 hours ago

Lead Product Design, Licensing

United States

Full-time

Remote

Senior Level, Lead/Staff

$121K/yr - $233K/yr

12+ years exp

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Responsibilities

Lead design by working through different modalities of interaction, including conversational & voice.

Consider the entire user journey, look closely at problems today alongside opportunities in the future for intelligence to address existing problems more effectively and the underlying systems (AI/ML/GenAI) that support intelligent experiences.

Craft intelligent solutions that drive efficiency in enterprise applications and as a result, surprise and delight. Identify the right problems to address, run and synthesize research, sketch and prototype solutions, make hi-fi visuals. Address complicated problems with simplified interaction patterns, with streamlined and consistent flows and visual design that extends and elevates the Cisco brand.

Using lean UX methodologies, drive early discovery work, using findings to inform short, mid, long-term delivery roadmaps and requirements, then leading a team to those designs to life. Balance delivering progress to our customers, while working towards long term perfection.

Thought beyond GUI. Worked closely with engineering and data science to consider how customer needs (including problems and opportunity areas) demand specific types of data, learning models, and other algorithmic equations to deliver against those customers needs.

Work collaboratively across matrixed teams in collaboration. Build trust with cross-function partners by seeking out their points of view, collaborating regularly and inviting them into research and co-creation with the team and customers. Advocate for prioritization of user-centered product enhancements grounded in research and analysis.

Present persuasively a strategy that showcases storytelling in a rich visual lens. Tell the story of a project and build prototypes that precisely articulate design rationale.

Have sight beyond your team's goals and consider how your work affects others and how you can influence other teams’ work. Proactively identify overlaps with other product areas and workstreams to drive consistently and work with other design teams to simplicity where applicable across the customer journey.

Influence the strategic vision and guide design of large, complicated initiatives for a product, program or strategic effort of considerable size and scope, translating what may start as ambiguous business needs into clear customer-focused solutions.

Facilitate workshops, sketching and prototyping sessions; build documentation and templates that enable others to consume and contribute.

Provide direction to and mentor other designers; supporting the team with planning, navigating a large organization, and driving for clarity on execution timelines.

Qualification

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Design thinking methodologiesUser-centered designCross-functional collaborationNetworking domain knowledgeLean UX methodologiesPrototypingVisual design skillsJourney mappingMentoring UX designers

Required

12+ years of professional experience designing and delivering technically complicated enterprise or consumer products with cross-functional teams from strategy to delivery.

A portfolio that includes repeated history of simplifying complicated customer journeys and systems.

Strong persuasive storytelling and influence, visual design skills, and a highly polished level of craft.

Examples where generative research drove north star opportunities, and brought them to customers through iterative releases.

Experience influencing cross domain partnerships with customer needs.

Knowledge of the networking domain or experience in a related product or field.

Aligned teams around customer-centered design decisions, using UX methodologies and tools (double-diamond, personas, journey mapping, dual agile, lean ux, prototypes).

Ability to operate at different altitudes: from high level strategy to granular page level designs.

Experience making complicated problems and workflows feel simple and approachable.

The ability to strike a balance between discovery and delivery and pivoting to meet the team and product needs.

Experience leading and mentoring junior UX designers, fostering a collaborative and innovative design culture within the team.