SimplePractice · 1 day ago

Senior Product Manager, Payments

Santa Monica, CA

Full-time

Remote

Senior Level

$150K/yr - $175K/yr

7+ years exp

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Responsibilities

Define payments roadmap based on business goals, customer impact, and broader payments/ fintech landscape

Partner closely with SimplePractice’s payment service provider to understand and influence their roadmap based on our strategy, address real-time payment issues, and roll out new functionality

Test and roll-out new payments functionality or financial products to our customers including partnering with Marketing on pricing

Gain buy-in for the vision and roadmap from diverse team and stakeholders including engineering, design, data, marketing, finance, operations, and customer success

Define and track payment metrics to understand the health of our payments processing system

Apply a combination of qualitative and quantitative research, competitive intelligence, customer understanding, and product intuition to identify opportunities for product enhancements, growth, and customer value

Create business cases to make prioritization trade-off decisions

Lead the development and execution of the product roadmap including managing the backlog, prioritizing feature requests, and creating product briefs

Qualification

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Fintech experienceCustomer payments experiencePayment processors StripePayment processors PayPalPayment processors SquareProduct development managementCross-functional collaboration

Required

7+ years of experience in fintech and/ or customer payments

Experience working closely or managing relationships with payment processors such as Stripe, PayPal, Square

Demonstrated experience rolling out new payment systems, methods, or fintech features to customers

Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, segment user populations, build business cases, and prioritize initiatives

Experience collaborating with cross-functional teams and managing product development from ideation to execution

Excellent communication skills with the ability to clearly communicate and present complicated topics to a range of audiences