Clair · 2 days ago

Customer Support Representative

Salt Lake City, UT

Full-time

Remote

Entry Level

$20.58/hr - $20.58/hr

2+ years exp

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Responsibilities

Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction

Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!

Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space

Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Qualification

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Customer support experienceTech support experienceAptitude for numbersHourly workersEWA

Required

2+ years of experience in a customer support role.

Excellent communication skills (written and verbal) in explaining tough concepts to customers

An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.

A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them

A team player, who is ready to work hard and achieve success with the small but mighty team at Clair