Fisher Phillips · 12 hours ago

New Business Intake and Conflicts Manager

Atlanta, GA

Full-time

Remote

Mid, Senior Level

5+ years exp

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ConsultingLaw Enforcement

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Responsibilities

Ensuring efficiency in the daily operations of the conflicts department.

Providing excellent and timely customer service and problem resolution to firm attorneys, billing specialists, clients, and other firm personnel by employing best practices and utilizing available firm resources and systems.

Supervising and directing the activities of the conflicts team.

Hiring, training, and mentoring conflict team members while fostering a collaborative and skilled team environment.

Conducting performance evaluations and providing ongoing feedback and support to team members.

Playing a lead role on the implementation and oversight of special projects for the department.

Assist the firm in the critical areas of compliance and risk management.

Helps establish departmental service level expectations and best practices.

Assists in training attorneys and staff in new business intake procedures.

Analyzes systems and processes, investigates ways to improve, automate, and streamline processes, and provides feedback and recommendations for possible improvements.

Serve as a Firm expert regarding all aspects of new business intake including opening new matters for both new and existing clients and client/matter maintenance. This includes being available for urgent and confidential situations.

Responsible for producing and delivering both scheduled and ad hoc reports to firm management.

Understand the changes both technical and regulatory faced by the legal profession and the impact of these changes on the new business intake process.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Automated conflicts managementNew business intakeClient/matter data maintenanceIntapp OpenIntapp WallsAderant billing systemMoody’sCapIQ