Mediavine ยท 13 hours ago
Account Manager, Publisher Success - (Remote - US)
Chicago, IL
Full-time
Remote
Entry, Mid Level
$55K/yr - $115K/yr
2+ years exp
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Responsibilities
Manage an established portfolio of publishers, focusing on retention and growth
Take on new accounts, build rapport, and foster trust and long-term partnerships
Proactively assess potential risks of churn and implement solutions to ensure ongoing success
Advocate for publisher needs, addressing feature and data requests, reporting, and tools
Use cohort data, trend analysis, and projections to provide tailored recommendations
Deliver periodic business reviews and performance reports
Maintain consistent and personalized communication with each publisher
Monitor client social accounts to celebrate publisher successes and milestones
Collaborate with Support Specialists and Engineers to resolve day-to-day issues
Surface trends across accounts, ensuring key information is shared and escalated when necessary
Maintain expert-level knowledge of Mediavine's products and services to suggest relevant features
Track and analyze performance results to identify opportunities for improvement
Perform other duties as assigned
Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)
Qualification
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Required
2+ years of experience in Customer Success or a related field
Experience working remotely in a distributed team environment
Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
Strong proficiency with Google Suite
Experience with communication platforms like Slack
Experience working with a CRM such as Hubspot, Salesforce, etc
Initiative and a drive to go above and beyond for each publisher
Strong critical thinking and analytical skills to tailor recommendations effectively
Excellent time management and organizational skills, capable of handling multiple tasks
Exceptional written and verbal communication skills
A positive attitude, strong work ethic, and a commitment to teamwork
The ability to present data persuasively and make informed recommendations
Availability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)
Preferred
Mediavine experience preferred
Benefits
Comprehensive benefits including Health, Dental, Vision and 401k
Wellness and Home Office Perks
Up to 12 weeks of paid Parental Leave
Inclusive Family Forming Benefits
Professional development opportunities
Travel opportunities for teams, our annual All Hands retreat as well as industry events
Company
Mediavine
Mediavine is the largest exclusive ad management company in the U.S., and a Comscore top five lifestyle property.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
E
Eric Hochberger
Co-Founder and CEO
Linda Payson
Vice President - Product
Recent News
2024-05-21
2024-05-21
Company data provided by crunchbase
