Mediavine · 1 day ago

Manager, Publisher Loyalty & Perks - (Remote - US)

Chicago, IL

Full-time

Remote

Mid, Senior Level

$95K/yr - $120K/yr

5+ years exp

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Responsibilities

Connecting with internal stakeholders, including Account Management and Account Executives to source and vet ideas for perks, programs, tools, and services that will resonate with publishers

Develop relationships with partners (E.g. Top Hat Rank), coordinate program rollouts and maintain ongoing engagement with current partnerships

Act as a liaison to publishers' needs, surface ideas for new programs and solve problems with actionable solutions

Research tools and services that align with the needs of Mediavine publishers and work cross-functionally to implement new perks and services

Establish clear communication strategies around the benefits of each perk or program, ensuring alignment with publisher needs

Contribute to cross-functional team communication and partnering with MarComm, Legal, Product, Engineering, and Support as needed to implement and execute new perks and services

Conduct cost analysis and provide insights on new and existing perks to assess their effectiveness

Track perk adoption, gather feedback, and continuously improve programs based on publisher input

Provide resources and updates to relevant departments, ensuring accessibility to information on perks and ongoing services

Availability to travel to on-site locations for publisher/industry events, team retreats, leadership meetings and the annual all hands events (approximately 20% of the time)

Qualification

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Customer-facing experienceAd management experienceMediavine knowledgeCRM software proficiencyAccount management toolsCommunication strategiesProblem-solving ability

Required

5+ years of progressive experience in a customer-facing role, with at least 3+ years of experience in ad management, publisher-facing

Deep understanding of our products and services, and their applications to ensure publisher success

Proven ability to build and maintain strong client relationships, cultivating lasting connections with publishers and partners

Experience working remotely in a distributed team environment, utilizing tools such as Slack and Google Suite

Proficiency in CRM software and account management tools (e.g., HubSpot, Salesforce)

Strong interpersonal skills with the ability to effectively communicate with various audiences, including publishers, peers, leadership, and cross-functional teams

Excellent written and verbal communication skills that resonate across diverse stakeholder groups

Proven initiative and problem-solving ability, with a knack for troubleshooting and de-escalating situations when necessary

Strong organizational and time management skills, including the ability to prioritize competing tasks and manage multiple projects effectively

Attention to detail and follow-through on long-term projects, ensuring quality work and the ability to 'get things right the first time'

Empathy and client-focused mindset, listening to publisher feedback and proactively implementing solutions

Strong work ethic, a positive attitude, and reliability as a team player who thrives in collaborative environments

Availability to travel to on-site locations for publisher/industry events, team retreats, leadership meetings and the annual all hands events (approximately 20% of the time)