Lamb Weston · 11 hours ago
Sr HR Metrics Analyst
Idaho, United States
Full-time
Remote
Senior Level
$82K/yr - $122K/yr
5+ years exp
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Responsibilities
Provide employees with an exemplary customer centric experience resulting in the highest level of customer satisfaction.
Demonstrating ownership of the customer experience, managing service and resolution expectations.
Working with appropriate resources to ensure compliance with all applicable state and federal laws.
Responsible for creating and maintaining desktop instructions, Standard Operating Procedures, and other documentation in the Case Management system. Manage time-sensitive material and version control to ensure documents are in place and timely for use by the larger Service Centre team in efficient discharge of their duties.
Participate in systems modifications and upgrades, identify requirement changes, end-user testing, training and implementation related to area of subject matter expertise.
Identify and correct erroneous data and processes and proactively strive for continuous improvement and process optimization across HR Service Centre to reduce or minimize data errors.
Other projects, tasks and duties as assigned from time to time.
Ability to interact with Business Leaders and SLT to translate business language into technical requirements.
Own end to end project from design, development and delivery of analytics solutions which includes dashboards development, data engineering and data science activities.
Demonstrate the value of analytics across business units, build strong relationships and partnerships.
Leverage excellent written and oral communication skills to express complex technical concepts effectively, both verbally and in writing.
Partner and work cohesively in the complex matrixed structure with multiple strategic stakeholders.
Including SLT, COE leaders, Insights lead, Reporting and Insights (Run) specialist, People and Insights lead, Governance and CI lead, etc.
Ability to work effectively with people of many different disciplines with varying degrees of technical experience
Manage conflicting priorities and work with single minded focus.
End user thinking while developing KPIs.
Qualification
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Required
Hands on experience in Business intelligence or Data Engineering skills.
Excellent customer service, interpersonal and conflict management skills.
Calm, composed demeanor to deal with multiple and at times conflicting priorities.
Demonstrated empathy and care with an open, customer centric mindset when resolving customers inquiries.
Critical thinker, problem solver with a professional, ‘Can do it’ attitude.
Effective communication, trouble shooting skills.
Ability to work independently with strong time management and organization skills and the ability to thrive, and work with others in a team-based, start-up environment.
Consistently show a sense of urgency in performing duties with the ability to balance multiple priorities and constantly changing workloads.
Ability to keep the highest standards of accuracy, precision, discretion, and confidentiality with strong ethical values.
Bachelor's Degree in Technology, Business, Statistics.
5 - 7 years' experience required in database development, Data modelling, ETL Design, and building dashboards in Power BI.
Exposure to technologies such as AWS and Snowflake or similar is required.
Strong Power BI skills and knowledge on RDBMS concepts.
Hands-on experience in running scripts, writing queries for ETL.
An excellent understanding of HR functions within a mid - large sized organization is required.
Proficiency in MS Office – strong Excel skills required.
Previous experience with HR management systems required; experience with Workday preferred.
Demonstrated history of applying innovation and problem solving to meet business needs.
Candidates must be open to working Monday-Friday, 07:00 AM – 07:00 PM.
Occasional travel (less than 10%) may be required.
Fluency required in English.
Preferred
2+ years of experience using Alteryx is a plus.
Benefits
Health Insurance Benefits - Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services
Company
Lamb Weston
When most people look at a potato, they see just a potato. But when we look at a potato, we see possibilities.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Bernadette Madarieta
Chief Financial Officer
Michael Smith
Chief Operating Officer
Company data provided by crunchbase
