Brown & Brown Insurance · 15 hours ago

Client Engagement Account Manager

Wisconsin, United States

Full-time

Remote

Mid Level

$75K/yr - $90K/yr

3+ years exp

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Responsibilities

Support the onboarding of new clients ensuring accurate set up within Remedy system;

Manage the RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports, financial analysis and presentations;

Assist with contract reviews and PBM contract negotiations;

Manage the audit process for assigned accounts which includes creating a statement of work, leading kick-off calls with client and PBMs, assisting the audit department with the data request coordination, and preparation and presentation of the audit findings;

Assist with Pharmalogic reporting including the evaluation of client utilization, trends and key findings within the pharmacy claim data;

Support and manage any client transitions to a new PBM;

Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue;

Manage MSA/SOWs and subsequent renewals;

Manage issue escalation and resolution of any pharmacy related issues;

Responsible for the documentation of all key agreements, deliverables and client correspondence

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementPharmacy benefit expertiseRFP managementAnalytical reportingContract negotiationAudit process managementProject managementTeamwork skillsSelf-motivated learner

Required

Bachelor’s degree in Business or Healthcare related field and/or 3-5 years of relevant Pharmacy Benefit consulting or PBM Account Management experience

Ability to travel as required (up to 15% of time)