ASME (The American Society of Mechanical Engineers) ยท 3 days ago
Administrator, S&C
NYC Metro Area
Full-time
Remote
Mid Level
$51K/yr - $55K/yr
3+ years exp
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Insider Connection @ASME (The American Society of Mechanical Engineers)
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Responsibilities
Respond to and manage all incoming calls, voicemails, and emails related to certification and accreditation requests.
Assist customers by addressing inquiries and providing clear, professional resolutions.
Maintain an organized electronic filing system for all incoming and outgoing correspondence.
Generate daily system reports and manage the task assignment process to ensure timely processing of customer requests.
Perform daily maintenance on customer accounts to ensure they remain up to date.
Report system issues to IT/helpdesk and business analysts as needed.
Review and verify applications for new companies and renewals, ensuring compliance with ASME requirements.
Process new company certifications and renewal applications, using generated system reports.
Manage change requests by engaging with relevant parties (Certified companies, Authorized Inspection Agencies of record, jurisdiction, internal staff) to maintain certification status and avoid production delays.
Track and report on the status of assigned tasks in the task matrix.
Provide regular updates on progress and pending tasks during one-on-one meetings with the Manager, Administration.
Qualification
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Required
Minimum of three years of administrative, communications, and database entry experience in a similar role.
Ability to prioritize tasks, troubleshoot issues, and follow instructions to maintain smooth operations for customer accounts.
Strong written and verbal communication skills.
Familiarity with basic data entry software and tools.
Strong attention to detail and follow-up skills.
Ability to work independently with minimal supervision and initiative to solve problems.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat and Zoom for video conferences and internal instant messaging.
Experience with basic data entry and customer relationship management software.
Preferred
Technical communication skills.
Company
ASME (The American Society of Mechanical Engineers)
ASME helps the global engineering community develop solutions to real world challenges.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
William Garofalo
Chief Financial Officer
Jeff Patterson
Chief Operating Officer
Recent News
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