54 applicants

Company

Colibri Group · 8 hours ago

Customer Service Representative- Sales

United States

Full-time

Remote

Entry Level

$15/hr - $16/hr

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Responsibilities

Engage with existing clients by making and receiving calls to renew and retain their business, as well as reach out to prospective customers to introduce our offerings.

Follow prepared sales scripts to guide conversations with potential clients, effectively conveying the benefits of our products.

Respond to inquiries, gather information, and follow up after initial contact to build relationships.

Proactively drive contract renewals by tracking expiration dates and initiating contact with clients to discuss renewal options, with the aim to meet retention and renewal targets.

Resolve client concerns by investigating and addressing complaints, aiming to retain their business and maintain high satisfaction levels.

Stay knowledgeable about competitor products and services, allowing for accurate representation of our offerings.

Keep up to date on current promotions and offers, and provide clients with discounts or special offers when applicable.

Manage routine tasks under direct supervision, handling straightforward inquiries while escalating more complex issues to senior team members as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales experienceCRM systemsCall management systemsLearning enthusiasm

Required

Sales experience, ideally in a customer-focused or phone-based role.

Strong oral and written communication skills with a customer-focused approach.

Proficient computer skills and experience navigating CRM or call management systems.

Excellent interpersonal skills and a natural ability to build relationships with clients.

A self-motivated individual with a proactive approach to customer retention and sales.

Enthusiasm for learning and growth, with a commitment to delivering an exceptional customer experience.

Benefits

401(k) matching

Health, Dental & Vision Insurance

Paid time off

Paid training

Employee Assistance Program

Professional Education Coursework

Tuition Reimbursement

Company

Colibri Group

At Colibri, we collaborate with over 5 million professionals and partners to provide exceptional professional education solutions for licensing, continuing education, test preparation, and career readiness.

Founded in 1990