AVI-SPL · 2 days ago
Readiness Engineer
United States
Full-time
Remote
Entry Level
$60K/yr - $75K/yr
1+ years exp
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Responsibilities
Main point of contact for onboarding, administration and configuration of Symphony SaaS
Scope includes Symphony SaaS customers only
Validation of on-boarding project plans
Process design and continual improvement
Identifying training and resource requirements
Contribute to global, scalable process and procedures creation and improvement
Develop test and certification plans for new customers
Document process flows and work instructions
Delivering training sessions and materials for new Symphony SaaS customers
Be the subject matter expert for new customers to provide early-stage product support
Working closely with Customer Success and Product Management teams to ensure all aspects of on-boarding are a success
Decommission of customers upon contract termination
Add-on modules or permission changes per contract details
Attend department meetings and trainings as needed
Other duties assigned as needed
Qualification
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Required
Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
Self-starter capable of working independently and ensuring to meet deadlines
Excellent communication and interpersonal skills, both verbal and written
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Intermediate/Advanced level in Word, Excel and Visio
High school diploma or equivalent
1-3 years customer service experience
1-3 years SaaS experience, particularly in the area of on-boarding or implementation
Preferred
College degree or equivalent work-experience
Benefits
Medical benefits, including vision and dental
Paid holidays and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
Company
AVI-SPL
AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-04-07Acquired
2016-01-01Private Equity
Leadership Team
John Zettel
Chief Executive Officer
Chad Gillenwater
Founder & Executive Vice-Chairman
Recent News
Tampa Bay Business Journal
2024-12-23
Tampa Bay Business Journal
2024-12-20
GlobeNewswire News Room
2024-12-10
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