MasterBrand, Inc. · 19 hours ago
Senior Salesforce Business Systems Analyst
United States
Full-time
Remote
Mid, Senior Level
3+ years exp
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Responsibilities
Accountable for the effective and efficient flow of business through the CX architecture and productivity metrics of processes and capabilities
Align with Experience Designers and SMEs on implementation of end-to-end integrated processes and standard work metrics
Refine user stories to reflect detailed business requirements and develop mock-ups to validate needs
Responsible for user story grooming and developing acceptance criteria
Guide feature POD on definition of new development and successful hand off to AMS support POD for execution
Conduct UAT for enhancements and clarify incidents as needed
Lead discovery sessions to identify functional process improvement opportunities.
Align with stakeholders on priority of enhancements and communicate estimated delivery.
Collaborate with stakeholders on test scenario creation, testing, and change management.
Document data flows and provide requirements to analytics team for reports and dashboards.
Provide support to customers as issues arise. Conduct root cause analysis, track resolution, and communicate the solution.
Meet with other project/business functional areas to coordinate interdependencies and resolve issues.
Document existing and new processes.
Effectively manage prioritizing multiple projects to ensure timely delivery.
Ensures technology design aligns with Cyber Security requirements.
Conducts training and support on Salesforce functionality when required
Partners with leadership to recommend solutions to business needs based upon on-going research into new system features and functionality
Partners with developers and stakeholders to ensure business requirements are fully implemented, thorough testing is complete, and system quality maintained
Effectively manages projects including project timelines, resource allocation, communication, risk identification and management and other issues
Maintains functionality and enhancements for integrated systems
Provide business and IT change management
Produce high quality documentation
Innovative; view challenges from multiple angles and bring new ideas into the organization; challenge status quo
Works off-hours on troubleshooting and system upgrades when required
All other duties as assigned
Qualification
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Required
4-year degree in Business, Computer Science, or Information Systems
3+ years minimum work experience in Salesforce
Passion for delivering effective solutions for high visibility business challenges
Clear and balanced communication to diverse audiences; stakeholders, customers, developers, and leaders
Solid problem-solving skills; evidence based analysis and conclusions
Positive attitude during rapid change or setbacks
Team based professional engagement
Ability to handle multiple projects/tasks in a fast-paced environment
Ability to work with minimum supervision in carrying out job functions and meeting deadlines
Effective written and interpersonal communication skills
Attention to detail
Preferred
Salesforce.com Admin Certifications
Successful customer outcomes in small and medium scale project management
Experience with manufacturing and distribution companies
Coding experience
Company
MasterBrand, Inc.
MasterBrand isn’t just a cabinet company - MasterBrand helps people fulfill their dreams of creating a comfortable, inviting home by building great experiences together.
10,001+ employees
H1B Sponsorship
MasterBrand, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (4)
2021 (4)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$700M2024-06-20Post Ipo Debt· $700M
2022-12-09IPO· undefined
Leadership Team
A
Andrea Simon
EVP and CFO
S
Sean Fisher
EVP and Chief Operations and Supply Chain Officer
Recent News
Inside INdiana Business
2024-05-26
Company data provided by crunchbase
