71 applicants

Company

RELEX Solutions · 1 week ago

Service Delivery Manager

Atlanta, GA

Full-time

Remote

Mid, Senior Level

5+ years exp

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H1B Sponsor Likely

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Responsibilities

Being the primary point of contact for your assigned customer(s) in regard to the software, support, minor development, risk management, environment maintenance, change management, and version upgrades

Leading environment changes such as disaster recovery, development, deployment, configuration, incident and problem management

Ensuring that RELEX system is fully operational and available and that customer’s RELEX system related problems are solved according to the SLA

Helping the customer(s) develop their RELEX solution further. You aim at expanding customer usage and the benefit they gain from RELEX

Supporting and leading different aspects of retail and supply chain planning development projects in the fields of demand forecasting, space and assortment, analytics, and retail process development

Work with multiple clients on a consultancy basis to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations through optimized product assortments and inventory management

Perform business analysis and problem-solving activities at the strategic, operational, technical, and organizational level

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT software service managementSupply chain managementCustomer success managementTechnical project managementCloud based platform serviceITSMITILChange management processesBusiness analysisERP systemsRetail Planning systemsGrocery / CPG / FMCG experienceTask coordination skills

Required

5+ years of previous work experience in IT software service management, supply chain management, service management, customer success management, and/or consulting

Relevant Master’s or Bachelor’s degree (e.g. Business Administration, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Supply Chain Engineering)

Technical and/or technical project management experience in a cloud based platform service

Experiences of ITSM, ITIL, and IT change management processes

Preferred

Solid task coordination skills, including responsibility for incident and problem management

Excellent communication skills in Spanish/Portuguese along with English

Proactive and result-driven attitude towards work

Strong proven analytical and problem solving skills

Capability to interact confidently with customer stakeholders, including C-level

Ability to understand ERP systems, Supply Chain Management systems and other Retail Planning systems from business and IT perspectives

Ability to independently develop customer accounts and create more value for our customers

Experience in working with a Grocery / CPG / FMCG retailer or supplier

Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently

Entrepreneurial attitude with interest towards growing the business

Benefits

Competitive compensation

15 days of paid time off, 12 paid sick days, and 13 company holidays

Up to 2 paid volunteer and charity days a year

$500 work-from-home stipend

Maternity and paternity leave that covers 12 weeks at full pay

Company

RELEX Solutions

Glassdoor

4.2

RELEX Solutions provides an integrated retail and supply chain planning system that delivers results for customers around the world.

Founded in 2005

Helsinki, Southern Finland, FIN

1,001-5,000 employees

http://www.relexsolutions.com/

H1B Sponsorship

RELEX Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (4)

2021 (1)

2020 (4)