Urban Strategies · 3 days ago
Quality Assurance Specialist
Arlington, VA
Full-time
Remote
Entry, Mid Level
$79K/yr - $79K/yr
2+ years exp
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Responsibilities
Perform internal audits and case record reviews.
Develop and update instruments used to measure programmatic goals and outcomes.
Process and input data as needed through various internal and external data collection and reporting systems.
Assist departments in reporting and determination of outcomes through the Monthly Quality Improvement Compliance Meeting.
Conduct monitoring site visits, inspections of offices, review case files, and interviews with staff, sponsors, and children.
Provide technical assistance, support, and on-going guidance to ensure service provisions are being met.
Assist and guide programs with creating policy and procedures.
Evaluates case files, internal database and portal for documentation and completeness.
Conduct audits or content review of cases (physical and electronic) to ensure proper reunification progress or identify delays. Address findings with supervisors.
Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
Monitor child and family services, ensure timelines are being met, confirm appointments are made, and conduct follow-up interviews with sponsors and child.
Facilities policy and quality assurance training that promotes professional growth and compliance.
Able to react to change productively, fast-paced environment, and handle other essential tasks as assigned.
Work evenings, and on call as needed to assist with programmatic services.
Attend external and internal program training and meetings when required.
Qualification
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Required
Bachelor’s degree
Two years of quality assurance and compliance related experience
Knowledge of family preservation, kinship care, trauma informed care, child welfare policies and procedures, and relevant state and federal laws and regulations.
Fluent in English and Spanish (verbal/written).
Effective communication and interpersonal skills to successfully interact with caseworkers, and other stakeholders.
Strong organizational and problem-solving skills to manage multiple tasks and priorities.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Office and data entry systems.
A valid driver's license, available to travel for meetings or training.
Benefits
Remote work for eligible positions.
Medical and Dental is paid 95% by company and 5% by employee.
Vision is covered 100%
401K matched contributions up to 4%.
Employee Assistance Program.
Vacation time is generous but varies depending on program and position.
9 Sick Days and 11 Holidays.
Every teammate gets long and short-term disability-free.
Positions that require laptops, the company provides one.
Positions that require cellphone, company issues one.
Meaningful employee engagement programs.
Education discounts (BA-PhD) with a variety of education partners.
Company
Urban Strategies
Urban Strategies is a social enterprise that provides management consulting services to help communities achieve transformational outcomes.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Whitley
Chief Financial Officer
Company data provided by crunchbase
