Medical Informatics Engineering, Inc · 1 week ago
Client Support Specialist
USA
Part-time
Remote
Entry Level
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Responsibilities
Acting as a liaison between the BlueHive Provider Relations team, employers and occupational healthcare providers.
Monitoring and processing requests from the service queue.
Verifying employer, employee and provider information and ensuring all BlueHive records are up to date.
Informing providers about their BlueHive Provider Directory listings and encouraging them to maintain these listings.
Researching specified areas to ensure all providers are represented in the BlueHive Provider Directory
Using independent judgment to troubleshoot or escalate any client issues that may arise.
Keeps up to date with BlueHive’s latest features, pricing, and other news.
Using time in between concierge service processing to assist the Provider Relations team in updating the BlueHive Provider Directory.
Participate in weekly meetings with BlueHive Provider Relations Team
Communicating directly with the Product Owner about client feedback, bugs, or feature requests.
Qualification
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Required
Experience in customer service or as a phone operator
Understanding of remote work best practices
Computer skills
Experience with Mac OS, Google Suite, and Webex
Ability to pass Criminal Background Checks
Eligibility to work in the United States
High school Diploma or equivalent
Entry Level
Preferred
Experience in healthcare field is a plus
Experience with Electronic Health Records are a plus
Multilingual is a plus
Company
Medical Informatics Engineering, Inc
Long before they were buzzwords, market segments or government incentive programs, concepts like interoperability, data liquidity, patient engagement and meaningful use were fueling innovation at a tiny software development firm tucked in a discreet little corner of northeast Indiana.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Doug Horner
Co-Founder and Chief Executive Officer, Chief Technology Officer
Company data provided by crunchbase
