Be an early applicantLess than 25 applicants

This job has closed.

Company

Amazon Web Services (AWS) · 1 week ago

Cloud Support Engineer-I, GovCloud Support Team (US)

Herndon, VA

Full-time

Hybrid

Entry Level

$71K/yr - $159K/yr

1+ years exp

Maximize your interview chances

ComputerConsulting

Actively Hiring

Insider Connection @Amazon Web Services (AWS)

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Learn and use groundbreaking technologies

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

Interact with leading engineers around the world

Partner with Amazon Web Services teams to help reproduce and resolve customer issues

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services

Drive customer communication during critical events

Drive projects that improve support-related processes and our customers’ technical support experience

Write tutorials, how-to videos, and other technical articles for the developer community

Work on critical, highly complex customer problems that may span multiple AWS services

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportSystem AdministrationCloud ComputingNetworking ConceptsScripting LanguagesLinuxWindowsEngineering DegreePythonJavaJavaScriptRubyGORUNIX Shell

Required

1+ years of software development, or 1+ years of technical support experience

Experience troubleshooting and debugging technical systems

Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience

Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)

Knowledge of networking concepts, protocols, and tools (including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)

Understanding of virtualization and cloud computing

Preferred

Bachelor’s degree in Engineering/Computer Science/Mathematics or related field

Understanding of 3-tier web application, and which components are stateful and which are stateless

Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)

Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

Glassdoor

3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10,001+ employees