Amazon Web Services (AWS) · 1 week ago
Cloud Support Engineer-I, GovCloud Support Team (US)
Seattle, WA
Full-time
Hybrid
Entry Level
$56K/yr - $125K/yr
1+ years exp
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Responsibilities
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Interact with leading engineers around the world
Partner with Amazon Web Services teams to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
Drive customer communication during critical events
Solve customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat
Apply advanced troubleshooting techniques to provide tailored solutions for our customers
Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
Qualification
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Required
1+ years of technical support experience
Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows)
Knowledge of networking concepts, protocols, and tools (including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
Understanding of virtualization and cloud computing
Preferred
Bachelor’s degree in Engineering/Computer Science/Mathematics or related field
Understanding of 3-tier web application, and which components are stateful and which are stateless
Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript
Benefits
A full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Rajesh Jindal
Finance Director and CFO - AWS EMEA Commercial Sales
Recent News
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2024-11-20
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