Sutherland · 2 days ago

Associate - Customer Service - Work At Home

Indianapolis, IN

Full-time

Remote

Entry Level

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Responsibilities

Support for general billing inquiries.

Access customer records and verify customer account information.

Identify potential customer needs and recommend solutions.

Place follow-up calls to customers to ensure their needs are met in an efficient manner.

Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.

Interact with client departments (test desk, field service, dispatch) regarding escalations.

Schedule a technician visit when needed.

Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Qualification

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Microsoft OfficeTechnical SupportCRM ApplicationsProblem DiagnosisPC KeyboardingWindows 7/8/8.1Noise Cancelling MicrophoneGoals Oriented

Required

High School diploma or equivalent

Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)

Direct client contacts technical support experience

Excellent verbal and written communication skills

Strong problem-diagnosis and problem-solving skills

Multi-tasking skills, showcased using several applications

Ability to be goals oriented

Strong communication skills and ability to express ideas clearly

To work from home you must: 2.0 Ghz Dual Core or better processor, 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM), 10 GB available hard drive space, Sound card, Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources), Noise cancelling microphone