Be an early applicantLess than 25 applicants

Company

Medline Industries, LP · 4 days ago

Technical Support Tech I

Remote, US

Full-time

Remote

Entry Level

$22/hr - $30.75/hr

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Consumer GoodsHealth Care

H1B Sponsor Likely

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Responsibilities

Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities.

Enter call data into a tracking system.

Escalation of problems to higher level technical support professionals when necessary.

Support for Medline customers that order Medline products through Medline.com.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Web-based orderingMultiple browsersWindows environmentMS Office

Required

Strong commitment to providing excellent customer service to a wide variety of users across a wide range of technical ability.

Ability to diagnose and resolve basic problems using documented procedures and checklists.

Ability to enter call data into a tracking system.

Ability to escalate problems to higher level technical support professionals when necessary.

Support for Medline customers that order Medline products through Medline.com.

Preferred

Experience with assisting customers with web based ordering.

Experience assisting customers using multiple browsers (e.g., Edge, Chrome and others).

Excellent customer service and interpersonal skills.

Excellent verbal communication skills.

Strong competence within a Windows & MS Office environment.

Proven experience working within a team environment.

Ability to problem solve and investigate issues when provided with minimal information.

Benefits

Health insurance

Life and disability

401(k) contributions

Paid time off

Company

Medline Industries, LP

Glassdoor

3.7

Medline is a healthcare company–a manufacturer, distributor and so much more, doing business in more than 125 countries and territories around the world.

Founded in 1966

Mundelein, Illinois, USA

10,001+ employees

http://www.medline.com/home.jsp

H1B Sponsorship

Medline Industries, LP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (103)

2020 (123)