NationBuilder · 4 days ago

Implementation Manager

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

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Lisa Hwang

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Responsibilities

Implementation Managers are technical resources and consultants for customers. You act as their technical guide

Manage customer implementations end-to-end, maintaining a clear understanding of how individual projects align with broader customer and organizational objectives. You’ll set and adjust timelines, ensuring all stakeholders—customers, account managers, and third-party developers—are aligned and informed

While you won’t be expected to code from scratch, you should be comfortable reading, writing, and manipulating HTML/CSS and Liquid. You should be familiar with the concepts of relational databases and CRMs. You’ll provide direction on integrating NationBuilder into their existing tech stacks. Familiarity with SQL, Ruby on Rails, or similar languages is a plus

Act as a trusted advisor, balancing customer needs with realistic outcomes. You’ll engage customers throughout the project lifecycle, proactively addressing potential roadblocks and adjusting plans as needed to ensure customer success. You’ll also help customers understand project scopes and manage expectations around timelines and deliverables

Work closely with colleagues across Professional Services and other departments to deliver high-quality service. You’ll know when and where to bring in additional resources, ensuring that contributions are coordinated, timely, and aligned with project goals

Continuously broaden your technical expertise by exploring NationBuilder’s capabilities and learning about third-party systems that enhance customer goals. You’ll stay current with how integrated technologies and integrations function within our ecosystem, tinkering with new tools and learning how to leverage them effectively

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Implementation ManagementHTML/CSSLiquidRelational DatabasesCRM ExperienceTechnical Project ManagementStakeholder EngagementSQLRuby on Rails