iconectiv · 3 days ago
Senior Systems Administrator
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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No H1B
U.S. Citizen Only
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Responsibilities
Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends, and holidays.
Must be available to work off-hours maintenance activities, as needed and required.
Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.
Must have US Citizenship
Provide system administration maintenance and support for various telecommunication-based service platforms.
Relevant Oracle and HP hardware experience.
Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.
Perform OS (VMware, Linux, Solaris) equipment installation and configurations for new builds and equipment replacements.
Perform OS (VMware, Linux, Solaris) and application back-ups for test and production systems.
Resolution of platform system issues and alarms.
Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.
Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
Batch job scripting, testing, and implementation.
Cron jobs and file system maintenance.
Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.
Write and execute Operations Acceptance Test Plans and Cases.
Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
Develop and maintain technical documentation required to support the platform, such as, Operations Design Requirements documents (ODRs) and Runbooks.
Work remote in commutable distance to Bridgewater, NJ or Dallas, TX
Qualification
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Required
Must be available to work 24 x 7 on-call rotation during off-hours to support the needs of the business: nights, weekends, and holidays.
Must be available to work off-hours maintenance activities, as needed and required.
Must be willing to perform data center support activities on-site, both on and off hours, as needed and required.
Must have US Citizenship.
Provide system administration maintenance and support for various telecommunication-based service platforms.
Relevant Oracle and HP hardware experience.
Install – rack, stack, and cable new equipment hardware builds or equipment replacements in our data centers.
Perform OS (VMware, Linux, Solaris) equipment installation and configurations for new builds and equipment replacements.
Perform OS (VMware, Linux, Solaris) and application back-ups for test and production systems.
Resolution of platform system issues and alarms.
Trace data collection, log file analysis for network/application/middleware devices; service/system trouble correlation and general problem troubleshooting.
Incident Management - Perform troubleshooting triage with multiple teams, investigations and mitigation/remediations of trouble tickets.
Perform post-mortem and root cause analysis for service impacting issues and generate Root Cause Analysis reports.
Batch job scripting, testing, and implementation.
Cron jobs and file system maintenance.
Change Management - Write and test MOPs (Method of Procedures) for common and complex system administration and operations practices.
Write and execute Operations Acceptance Test Plans and Cases.
Strictly adhere to standard Methods and Procedures (M&P) and Protocols defined for Operations Center personnel.
Develop and maintain technical documentation required to support the platform, such as, Operations Design Requirements documents (ODRs) and Runbooks.
Work remote in commutable distance to Bridgewater, NJ or Dallas, TX.
Bachelor’s degree in technology related field – MIS, Computer Science, Networking, EE, or ME or equivalent experience.
Demonstrated Solaris, VMware and Linux system administration expertise.
Minimum of 10 years of relevant working experience.
Programming: Proficiency with Linux/Unix Shell Scripting Programming (Python).
Demonstrated experience with common server applications: JBOSS, Tomcat, Oracle.
Communication: TCP/IP, UDP, TCAP, SNMP, SS7, Networking is a plus.
Previous operations center experience: technical troubleshooting, customer support, monitoring systems and ticket/incident management, resolution, and escalation processes.
Knowledge of IT service operations and management. Experience in a customer care and technical support in an IT environment.
Strong organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines.
Proficiency with Microsoft Office Applications Suite and SharePoint.
Ability to communicate with all levels of management.
Personal Attributes: Must be a Team-player, excellent organizational, writing, and communication skills; customer and quality focused; highly motivated and self-starter; innovative thinker; and able to work independently.
Preferred
Familiarity with ITIL standards, Number Portability, Telecommunications is a plus.
Benefits
Health care benefits
401(k) with company match
Holiday pay
Paid time off (inclusive of a volunteer day)
Tuition Reimbursement upon approval
Company
iconectiv
iconectiv develops technology solutions that focus on network and operations management, digital identity management and fraud prevention It is a sub-organization of Ericsson.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Francisco Partners
2024-08-16Acquired· by Koch Equity Development
2017-08-11Private Equity· $200M
Leadership Team
Richard Jacowleff
Founder, President & CEO
Chris Drake
SVP Corporate and Business Development
Recent News
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2024-11-12
2024-10-31
2024-05-19
Company data provided by crunchbase
