Education at Work · 4 days ago

Outbound Phone Transfer Agent

Salt Lake City, UT

Part-time

Remote

Entry Level

$14/hr - $14/hr

Maximize your interview chances

Call CenterConsulting

No H1B

Insider Connection @Education at Work

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Handle outbound calls to Discover Card Holders with past due balances

Update contact information and review scripted disclosures during calls

Transfer card holders to account specialists for further assistance

Qualification

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Technical Certifications

Required

Students who are patient communicators and comfortable speaking with people over the phone

Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.

Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)

Students who are able to work year-round – including the school breaks including summer and winter break

Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team

Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service

Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks

Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching

Strong organizational, planning, and time management abilities

Demonstrate empathy, patience, and a positive attitude in all customer interactions

Capacity to manage multiple projects

Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards

Team player mentality with a focus on collective success

Availability to schedule work during DFS Core Work Hours

Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer

Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.