Trace3 · 4 days ago
Manager, Professional Services (Remote)
Dallas, TX
Full-time
Remote
Senior Level, Lead/Staff
$116K/yr - $156K/yr
8+ years exp
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Responsibilities
Build high-performing teams that accomplish organizational changes, goals, and priorities
Provide leadership, skill development, and mentorship for team members
Actively involved in the interviewing, on-boarding, off-boarding, training, career development, and performance management of team members.
Monitor and manage team performance and report on metrics, i.e., team utilization, re-work, etc
Serve as a subject matter expert during pre-sales activities, providing LOE sizing and scoping support, and contributing to customer sales pitches.
Review LOE (level of effort) to ensure accuracy with hours, cost estimates, and budget
Manage and minimize non-billable time and expense within the team
Manage P&L, revenue, cost, and contract GP for the given practice area and teams
Hold team leads accountable for properly submitting timesheets, team performance, team schedules, and team utilization.
Conduct monthly and quarterly executive reviews for the given practice area
Coach and advise the team on strategies to improve sales performance, achieve goals, and meet expectations
Manage multiple infrastructure setup/maintenance projects concurrently
Create and implement operating plans to achieve sales initiatives and segment goals
Maintain a high level of customer satisfaction through key account client partnerships
Qualification
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Required
Associate's degree or equivalent level of experience
ITIL Foundation certification is required
Managed Services Provider experience required
8 years of experience performing or managing network deployments, infrastructure refresh, smart hands type work, project management, or related IT experience.
Must have at least 3 years of leadership experience managing technical staff
Vendor Management expertise
Strong conflict negotiation and problem-solving skills
Strong organizational skills with an ability to manage competing client demands
Strong analytical skills regarding technical or project management issues
Comfort level and ability to interact and communicate with Senior Management
Excellent oral and written communication and presentation skills, including presenting technical issues to a non-technical audience.
Demonstrated ability to complete multiple tasks concurrently and deliver quality results under pressure.
Benefits
Comprehensive medical, dental, and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match
529 College Savings Plan
Health Savings Account
Life Insurance
Long-Term Disability
Competitive Compensation
Training and development programs
Stocked kitchen with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off
Company
Trace3
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients.
1,001-5,000 employees
H1B Sponsorship
Trace3 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (7)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2021-09-27Acquired· by American Securities
2017-06-15Private Equity· Undisclosed
Leadership Team
Mark Butler
CISO (Advisory)
Savitha Srinivasan
Managing Director, VC Relations & Partnerships
Recent News
2024-04-07
2024-04-07
Company data provided by crunchbase
