Curate · 3 days ago

Customer Support Representative

United States

Full-time

Remote

Entry Level

$37K/yr - $37K/yr

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Responsibilities

Serve as the first point of contact for customers seeking assistance; provide exceptional and timely empathetic support to customers via chat, phone, etc.

Develop deep technical knowledge of the inner workings of our product

Monitor and record day-to-day customer feedback, identify trends and share them with the Customer Success team and leadership.

Partner with product and development teams to improve existing and suggest new product features based on customer feedback.

Assist with testing software to identify issues, ensure functionality, and uphold quality standards before release.

Create robust articles for our knowledge base; regularly audit the knowledge base and update content as needed.

Identify opportunities to automate processes and lead the implementation of those automations.

Proactively identify customers that require product training; perform customer training sessions as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessSaaS ExperienceB2B ExperienceSMB ExperienceHubspotCRM PlatformsG SuiteJiraVidyardCustomer Service Skills